SHIPPING

Most orders will leave our facility within 2 business days.

SHIPPING:

United States:

We offer the following domestic shipping methods:

FREE - Orders Over $50 - Standard 5-7 Business Days

$4.99 - Orders Under $50 - Standard 5-7 Business Days

$15 - Express 2-4 Business Days

Canada:

$12 USD - Standard 10-14 Business Day Shipping

Australia and New Zealand:

Due to changes in shipping options, we can no longer offer the standard $15 shipping to Australia.

Rates will be calculated at checkout.

Rest of World:

$15 USD - Standard 7-21 Day Shipping

$30 USD - Express 3-5 Day Shipping

IMPORTANT: For international orders, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies to all international orders.

RETURNS

Visit the Returns page to initiate a return.

 

RETURN FOR REFUND

We accept returns of items in their original condition within 14 days of the delivery date. There is a restocking fee of $10 on all returns refunded to the original payment method.

STORE CREDIT

We accept returns for store credit of items in their original condition within 30 days of delivery date. For returns refunded to store credit, the restocking fee is waived.

EXCHANGES

We accept exchanges of items in their original condition within 30 days of delivery date. Exchanges are allowed for variants only (i.e. selecting a different color of the same product). We are working to increase the functionality of our exchange portal.

HOLIDAY RETURNS

Any purchases made between November 20 and December 31 can be returned/exchanged until January 15 of the following year.

RETURN ACCEPTANCE

Items must be sent back within 14 days of the return submission. If items have not been mailed back in that time period, the return will be automatically voided.

If returned items are damaged, scratched, or show other signs of wear the return will not be accepted and the items will be sent back to you.

WARRANTY

We offer a 90 day manufacturing warranty.  If your item is broken or damaged in the first 90 days due to shipping or manufacturing we will replace it, no questions asked. Please contact us at info@tinilux.com if you need a replacement.